Effective Date: November 2023
Thank you for shopping at Kelp Blue. We strive to ensure your satisfaction with our products. Please read our Refund Policy carefully to understand your rights and obligations.
1. Eligibility for Refund:
We offer refunds on products that are defective, damaged during shipping, or do not meet the specifications outlined on our website. To be eligible for a refund, you must contact us within 14 days from the date of delivery.
2. How to Request a Refund:
To initiate a refund, please contact our customer support at firstname.lastname@example.org. Provide your order number, a clear description of the issue, and any supporting documentation (e.g., photos of damaged products).
3. Return Process:
If a return is approved, we will provide instructions on how and where to return the product. Please ensure the item is securely packaged.
4. Refund Method:
Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 days for the refund to be processed after we receive the returned product.
5. Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, unless the return is due to our error.
6. Cancellation Policy:
If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the standard refund process applies.
7. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We may require additional information or evidence to process your refund.
8. Changes to Refund Policy:
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Refund Policy, please contact us at email@example.com
Thank you for choosing Kelp Blue.
Kelp Blue Biotech B.V.
1097 DN Amsterdam